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sears home warranty plumbing coverage I just bought a home and have had a 2 10 warranty that came with the home. I have been dealing with these people for a month just to have my drain snaked. The plumbing company was very lazy and instead of actually inspecting my problem they guesstimated what was wrong. That has been a month ago and I have been contacting the contractor and 2 10 about the situation because I have had to do dishes and my standup shower. I finally complained enough so the contractor called me today and said I need to replace the drain pipe in question so they can snake it which obviously defeats the purpose of them snaking it. The following is an email written to 2 10 Home Warranty on July 27 related to my HVAC issue: First and foremost, thank you for your assistance regarding work order .

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Are you kidding me?We’re dying here. ” And the contractor was horrible. They were rude to us. Every time I would call and complain, we kept getting farther down on the list for getting serviced. I told 2 10 to never use that company again. They were the worst in the world. 2 10 told me that I could go on the website and make notes about the vendors. But I was so frustrated. I didn't wanna do that. At that time, I just wanted our air conditioner fixed. A year later, we had a different problem with our air conditioner and I called 2 10.

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The warranty paid for replacement of the frozen main water shutoff, fixing an unsteady toilet and fixing a leaky tub drain fixture. That said, the quality of some of the work was not great. The toilet was unsteady because the tile floor on which it sat was uneven. The "fix" made was replacement of the wax sealing ring, which made the toilet steady for a few months but was not really a permanent fix. I ultimately set the toilet in a bed of grout to get a lasting fix. The second issue I had with the quality was that the "fix" for the tub leak would have left me with a $7 plastic drain in place of the original Eljer chrome plated, solid brass, triplever pop up bath drain which would cost about $400 were it still available. Fortunately, I watched the plumber closely and stopped him when he uncased a reciprocating saw. Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner. The warranty company is really the client, not the homeowner. I think the fact that neither the ten home warranty companies contacted nor the National Home Service Contract Association chose to respond to Angie's List's interview requests speaks volumes about the character of the industry.